Operation




		To ensure that our established schedules and procedures are achieved on a continuing basis, NWS utilizes a documented quality and service program. The key element of this program is SUPERVISION. We maintain our quality standards with effective supervision by well-qualified and motivated supervisors who regularly visit each site. Our Quality Assurance Program is initiated by the use of contract specifications, floor plans coded for services and frequencies, and a formal inspection form. This form is used daily by night supervisors as a check list of work completion, and the Area Supervisor or District Manager will use the same form for his regular, detailed inspections of all areas, on a minimum weekly rotation. If agreeable, NWS would carry out this weekly inspection with a designated client representative to ensure consensus of standards and satisfaction levels. On a monthly basis, our V.P. of Operations will conduct a personal inspection with a client representative to fine tune client expectations to job specifications and adjust as required. Irregular and un-announced surprise inspections are undertaken by our Quality Control Manager as a further check and control to job performance. All inspection results are discussed at our bi-weekly operations meeting attended by the executive management to ensure effective implementation of quality priorities and controls. It is through this ongoing, proactive adherence to our standards that we set ourselves apart from the rest of the field and gain our clients’ long-term trust. There will always be a direct line of communication for each client to an assigned executive NWS contact to address any concern. “Above and Beyond the Industry Standard” is, to us, more than a slogan; rather, it is a service reality.